{"id":7692,"date":"2023-11-09T14:29:35","date_gmt":"2023-11-09T14:29:35","guid":{"rendered":"https:\/\/ondefoc.oneapp.technology\/?post_type=lp_course&#038;p=7692"},"modified":"2023-11-11T11:02:35","modified_gmt":"2023-11-11T11:02:35","slug":"communication-et-technique-daccueil","status":"publish","type":"lp_course","link":"https:\/\/ondefoc.oneapp.technology\/fr\/courses\/communication-et-technique-daccueil\/","title":{"rendered":"Communication et technique d\u2019accueil"},"content":{"rendered":"<p><strong>Public concern\u00e9 :<\/strong><\/p>\n<ul>\n<li>Personnel en situation de communication<\/li>\n<\/ul>\n<p><strong>Objectifs sp\u00e9cifiques :<\/strong><\/p>\n<ul>\n<li>Apprendre \u00e0 utiliser les techniques de communication appropri\u00e9es dans les diff\u00e9rentes relations de travail<\/li>\n<li>Assurer un bon accueil du \u00a0public en cr\u00e9ant les conditions d\u2019une communication<\/li>\n<li>Acqu\u00e9rir des outils pour r\u00e9pondre aux comportements d\u00e9stabilisants et d\u00e9samorcer \u00a0les situations conflictuelles<\/li>\n<\/ul>\n<p><strong>Programme :<\/strong><\/p>\n<ul>\n<li>La communication interpersonnelle<\/li>\n<li>La communication dans les groupes de travail<\/li>\n<li>Comprendre l\u2019importance du non \u2013verbal dans la communication<\/li>\n<li>S\u2019organiser pour accueillir efficacement<\/li>\n<li>Identifier et prendre en charge une demande r\u00e9pondre efficacement \u00e0 son interlocuteur<\/li>\n<li>Ecouter activement ,reformuler ,questionner expliquer<\/li>\n<li>Rassurer les phrases \u00e0 \u00e9viter celle \u00e0 utiliser<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Public concern\u00e9 : Personnel en situation de communication Objectifs sp\u00e9cifiques : Apprendre \u00e0 utiliser les techniques de communication appropri\u00e9es dans [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","course_category":[106],"course_tag":[],"_links":{"self":[{"href":"https:\/\/ondefoc.oneapp.technology\/fr\/wp-json\/wp\/v2\/lp_course\/7692"}],"collection":[{"href":"https:\/\/ondefoc.oneapp.technology\/fr\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/ondefoc.oneapp.technology\/fr\/wp-json\/wp\/v2\/types\/lp_course"}],"replies":[{"embeddable":true,"href":"https:\/\/ondefoc.oneapp.technology\/fr\/wp-json\/wp\/v2\/comments?post=7692"}],"version-history":[{"count":2,"href":"https:\/\/ondefoc.oneapp.technology\/fr\/wp-json\/wp\/v2\/lp_course\/7692\/revisions"}],"predecessor-version":[{"id":7751,"href":"https:\/\/ondefoc.oneapp.technology\/fr\/wp-json\/wp\/v2\/lp_course\/7692\/revisions\/7751"}],"wp:attachment":[{"href":"https:\/\/ondefoc.oneapp.technology\/fr\/wp-json\/wp\/v2\/media?parent=7692"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/ondefoc.oneapp.technology\/fr\/wp-json\/wp\/v2\/course_category?post=7692"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/ondefoc.oneapp.technology\/fr\/wp-json\/wp\/v2\/course_tag?post=7692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}